Frequently Asked Questions

How do I see product prices?

Jetview Electronics is a wholesale distributor serving security companies and installers, so pricing is reserved for account holders. Sign in to your dealer account to view prices and order online. Don’t have an account yet? See “How do I open a dealer account?” below.

How do I open a dealer account?

To establish an account with Jetview, please contact our sales team at +1 (604) 248-1520. We require (1) a completed and signed application with trade references and banking information, and (2) a copy of your Certificate of Registration if PST-exempt. Fax the completed form and documents to +1 (604) 248-1522. Full details are on our Product Information page.

What warranty do your products carry?

• One (1) year limited parts warranty (90 days on monitors) from the purchase date on the original invoice, or the manufacturer’s warranty.
• 3-year warranty on Hikvision products.
• The warranty does not apply to products physically damaged or damaged under abnormal operation. Shipping charges are non-refundable.

What is your return and exchange policy?

Products may be returned or exchanged within 30 days of the purchase date on the original invoice. Items must be in original condition and packaging (including all manuals and accessories) with the original sales receipt; a nominal charge may apply for missing packaging or accessories. To return a product for repair or credit, contact your sales rep or call +1 (604) 248-1520 Ext. 21 for an authorization number. See Product Information for the full policy.

How is shipping calculated?

Shipping cost is based on weight — add products to your cart and use the Shipping Calculator to see the price. For full shipping details, see our Orders & Shipping Information page.

What are your payment terms?

• A service fee of 1% is charged on any overdue balance until paid in full.
• A $20 charge applies to all NSF cheques.
• Credit applications are available to companies located in BC. Please contact sales to apply.

Are warehouse and online prices the same?

Not always. Products sold online may be priced differently than the same products at the local warehouse, due to the shipping and handling involved in delivery. All pictures and descriptions are for illustration only; product features are based on the model number and may vary due to product enhancement.

Do you provide technical support?

Yes. Our Tech Support page includes how-to guides (for example, resetting a Hikvision password with the SADP tool). For further assistance, call +1 (604) 248-1520 or email info@jetviewcam.com.